Salesforce vs ServiceNow: What Is the Difference Between the Both?

Intro

Both Salesforce and ServiceNow are two remarkable tools that offer tons of benefits to users. But what are the differences between both of these phenomenal tools/platforms? So, to find the answer to this question today we are going to learn about both Salesforce and ServiceNow in detail.

Here is everything that you need to know about both of these remarkable platforms.

What Is ServiceNow?

It is a robust PaaS service that you can use for improving your company’s operational efficiency. Besides this, it also empowers a company to easily automate/streamline its routine tasks. The aim of the ITSM tool is mainly to help a company in improving & streamlining its routine tasks. However, you can also use the ITSM tool for connecting with your customers/nurturing your leads. So, do consider using this marvelous PaaS service/application if you want to improve/streamline your routine tasks. To learn about this fabulous PaaS service/application in more detail feel free to join our ServiceNow Online Training in India. Following are some of the key features of this remarkable PaaS application/service:

• By using the PaaS service you can easily track your assets.
• With the help of this robust ITSM tool, you can easily do real-time analysis of your processes.
• You can customize this amazing ITSM tool as per your requirements and needs.
• You can use it for connecting with your customers and nurturing your leads.

What Is Salesforce?

It is a remarkable cloud-based customer relationship management software. Using the platform you can easily fulfil all the needs and requirements of your business. Moreover, you can also configure the customer relationship management platform as per your business requirements. Amazing, right? The main aim of the platform is to assist a business in performing all its operations more efficiently. For instance, you can take the help of the platform for managing different operations such as Sales, customer service, marketing, etc. Apart from this, the tool also provides real-time reports to organizations for helping them optimize their business processes/operations. Following are some of the key features of this marvelous CRM platform:

• By using it you can easily identify and manage business opportunities.
• It empowers its users to create automation for automating business processes.
• You can integrate the platform with all major email tracking software.
• The platform provides real-time reports to organizations for helping them optimize their business processes/operations.

ServiceNow vs Salesforce

There are a large number of differences between ServiceNow and Salesforce. For instance, the Salesforce CRM platform comes with an uptime of 99.9%. On the other hand, the PaaS service comes with an uptime of 99.8%. In other words, there are tons of differences between both platforms. Following are some of the major differences between both platforms:

• The Salesforce CRM platform comes with an uptime of 99.9%. On the other hand, the PaaS service comes with an uptime of 99.8%.
• You can use Salesforce for streamlining all your processes. However, you can use ServiceNow for only improving/optimizing your IT service management processes and customer support operations.
• Salesforce supports all the major email tracking software/platforms in the market. However, you cannot directly use email tracking software with ServiceNow.
• Salesforce is a SaaS service. On the other hand, the latter is basically a PaaS service. To learn about the pros and cons of using ServiceNow in detail feel free to join our ServiceNow Training in Noida.

Conclusion

There are a lot of differences between Salesforce and ServiceNow. For instance, Salesforce is a SaaS service. On the other hand, the latter is basically a PaaS service. Besides this, you can use Salesforce for streamlining all your processes. However, you can use ServiceNow for only improving/optimizing your IT service management processes and customer support operations. In short, there are numerous differences between both tools/platforms and they also fulfil different needs of an organization.